Refund policy

Damaged or faulty products

If your product arrives broken or damaged, please contact us at heavenlyhellchampionshipbbq@gmail.com with your order number and details of the problem. We will arrange your choice of a refund or a replacement product.

If a product is confirmed to be faulty, we will reimburse any reasonable return postage costs. Please keep your postage receipts.

Change-of-mind returns and exchanges

If you change your mind, contact us within 7 calendar days of receiving your goods to request a refund or exchange. Products returned for change of mind must be unused and unopened.

You are responsible for return postage for change-of-mind returns. Original delivery charges are not refundable for change-of-mind returns.

Refunds cover the purchase price of the products returned and will be processed once we receive the returned goods. Exchanges are also available; please contact us to arrange the return and exchange.

How to arrange a return

Email heavenlyhellchampionshipbbq@gmail.com with your order number, the products you wish to return and the reason for the return. Please contact us before posting items so we can provide return instructions.

Your consumer rights

The 7-day window, unused and unopened condition, and customer-paid postage terms above apply to change-of-mind returns only. They do not limit your rights for faulty goods under the Australian Consumer Law. Nothing in this policy excludes or restricts any right or remedy you have under the Australian Consumer Law.